Frequently Asked Questions

Everything you need to know about shopping with Kaisercraft

What are your shipping rates and delivery times?

We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 10-15 business days depending on your location.

What is your return policy?

If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to monitor your delivery progress.

Are your paper products acid and lignin free?

Yes, all Kaisercraft scrapbooking papers and cardstocks are acid and lignin free, ensuring your memories are preserved safely for years to come.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.

Do you offer wholesale opportunities?

Yes, we welcome inquiries from retailers. Please contact our sales team through the 'Wholesale' link at the bottom of our homepage to apply for an account.