Returns & Exchanges

At Kaisercraft, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original, unused condition.

1

Check Eligibility

Ensure your items are in original packaging, unused, and within the 30-day return window from the date of delivery.

2

Contact Support

Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.

3

Pack and Label

Securely pack your items and include the Return Authorization form inside the parcel before attaching the shipping label to the exterior.

4

Ship and Refund

Drop off your package at any authorized carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing